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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tory mally

October 31, 2025

5  out of  5
rating by tory mally
"It was a smooth process"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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William Howard

October 29, 2025

4  out of  5
rating by William Howard
"Very good and knowledgeable agent"
We responded:
"Thanks for leaving a review! Your feedback is important and I'm glad we could meet your insurance expectations! "
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Chuck

October 22, 2025

5  out of  5
rating by Chuck
"All of the associates I have talked to here were so nice and helpful ! They make me feel like a friend is helping me"
We responded:
"We’re thankful for your feedback and appreciate your business! Please contact us any time! "
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Lionel Gibson

October 10, 2025

5  out of  5
rating by Lionel Gibson
"Extremely helpful, gave great advice and provided us with the coverage we needed. I'll highly recommend her to anyone, who is looking for insurance."
We responded:
"We appreciate your review and are delighted to know you had a great experience with our State Farm office!"
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KOTE

October 7, 2025

5  out of  5
rating by KOTE
"Quick fast, concise very polite"
We responded:
"We’re honored by your positive feedback, thank you! "
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Todd Sorini

October 7, 2025

5  out of  5
rating by Todd Sorini
"A pleasure speaking with an very polite & professional that made everything simple."
We responded:
"We sincerely appreciate the review! Thank you! 😊 "
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Jessica L. Jones

September 16, 2025

5  out of  5
rating by Jessica L. Jones
"Leslie West of State Farm is a wonderful agent, she is personable and professional. The State Farm quote she gave us was so much lower than our current carrier that we thought it was an introductory rate, but it was not! She more than matched the coverage we had and our new auto and condo premiums are at least 50% less!"
We responded:
"I love when that happens! Thanks for the review and Welcome to my Agency! "
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Matthew Clossey

September 11, 2025

5  out of  5
rating by Matthew Clossey
"Morgan W. literally did everything we asked and possibly even asked same things a few times without hesitation or issues and saved us alot of money every month on same coverage we had with a different company. We are beyond thrilled and can't wait to bundle and save more in the up coming months."
We responded:
"Welcome to our Agency and thank you for taking time to share feedback about our fantastic Morgan! We love saving people money without sacrificing high levels of service! "
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Brian Willis

July 29, 2025

5  out of  5
rating by Brian Willis
"Leslie is fantastic. She took time, showed many options, made excellent suggestions. She's very helpful and caring. Highly recommend her"
We responded:
"Thank you for taking the time to share your thoughts - we’re here to help!"
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Marvin Hawkins

July 16, 2025

5  out of  5
rating by Marvin Hawkins
"The agent was very nice and polite did it very quickly and easy."
We responded:
"Thanks so much for taking time to review my Agency - it's my honor to serve you! "
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Carlos E

July 9, 2025

5  out of  5
rating by Carlos E
"Great agent!"
We responded:
"We’re thankful for your feedback! "
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Tommy Rose T.V.

July 8, 2025

5  out of  5
rating by Tommy Rose T.V.
"My experience with this agency has been stress free, budget conscious, and client based from the start. They are a very inviting and friendly staff. I am a happy customer and will stay with them for the unforseen future! Ellen Heggblom"
We responded:
"Thank you and welcome to the Agency! We’re honored by your positive feedback and look forward to continuing to provide you with great service! "
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mick719

July 3, 2025

5  out of  5
rating by mick719
"Morgan was professional and answered all my questions."
We responded:
"We’re thankful for your feedback - It’s our pleasure to assist you with your insurance needs! "
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Colleen Brady

July 2, 2025

5  out of  5
rating by Colleen Brady
"I have been a State Farm Insurance client and have been with this company since the mid 80's. For the past several years, my agent has been Leslie West. She is great! She knows how to present the information clearly and is open to addressing questions and information about my situation. Everyone of the administrative staff have been positive and helpful. This is an excellent office. Leslie is very personable and likable. Her staff have expressed very positive feelings about working for/with Leslie West. I have the greatest trust in this staff. I am very satisfied with everything about doing business with these people."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor! "
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Martin Solis

May 20, 2025

5  out of  5
rating by Martin Solis
"Courteous and professional"
We responded:
"We’re thankful for your feedback! It’s our absolute pleasure to assist with your insurance needs! "
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Kip Hoefle

May 15, 2025

3  out of  5
rating by Kip Hoefle
"All good so far"
We responded:
"Thank you for taking the time to leave a review! We value your feedback - If you have any suggestions or specific concerns, please don't hesitate to reach out! "
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Issam Alsharif

April 29, 2025

5  out of  5
rating by Issam Alsharif
"I called the office of Leslie West State Farm agent here in Rockford to get quote for cars and home insurance. Jensen helped me with the quotes he was very professional and yet very personable he answered all the questions very efficiently and help me pick out the best policies which matched my need. I was very happy with Jensen's help so I switched immediately to State farm insurance."
We responded:
"This is great to hear - Jensen is awesome! Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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Irene Sarkisian

April 24, 2025

5  out of  5
rating by Irene Sarkisian
"I have heard of many people who use State Farm for their insurance. It was time for me to change from my current carrier. Upon entering the office, experienced nothing but courtesy and information which was very well explained to me. I look forward to working with State Farm for many years ahead."
We responded:
"Welcome! We’re honored by your positive feedback and look forward to continuing to provide you with great service! "
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Rick Betancourt

April 21, 2025

5  out of  5
rating by Rick Betancourt
"I was desperately searching for a better insurance quote through various agencies, but no one reached out to me with the professionalism and kind attention that Leslie West provided. She offered me a significantly lower quote than any of my previous insurance companies, along with benefits that exceeded my expectations. She was very assertive and responsive to all my questions. VERY SATISFIED!"
We responded:
"I appreciate your review and I am delighted to know you had a great experience with our State Farm office! "
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RENEWED NOTARY

April 17, 2025

5  out of  5
rating by RENEWED NOTARY
"A year later and what appeared to be one thing, has turned out to be another. US BANK has increased my mortgage over $200 x month. My homeowners insurance when initially quoted was one rate, turned out to be higher. I intended to do business and encouraged others to do so. Sometimes you have to leave people where you find them. I would not give a five star review at this time. Google app will not allow me to change it. Leslie and her entire staff have been warm, kind, professional and have expressed right, good and truthful "humanity" to me thus far. I am a patient person who watches and listens to discern matters. Immediately, when I walked into her office, her staff's warm reception and her exceptional efficiency and effectiveness in addressing my concerns were signs to me to move forward. When people value you as a customer, you know! I give YHWH, thanks and praise for allowing me to find an article/ad about Leslie, that I had cut out and put away, three years ago. Blessings up! YHWH REIGNS! My name is Mary Rose Israel. I have found THE BEST INSURANCE AGENT in Rockford. Leslie West, and her staff, are by far, the most professional, effective and efficient insurance agents in Rockford. I have transferred my accounts to Leslie as a result of multiple actions and words that have been done and said that were not professional, crude, cruel and unwarranted. I have found Leslie to be effective, efficient, and competent. She will listen to you and assist you with whatever your insurance needs may be. If you are in Illinois, specifically in Rockford and or local areas, and are looking for insurance-go no further! Leslie West Insurance is where you go. You can thank me later! Mary Rose Israel, YHWH REIGNS!"
We responded:
"Thank you so much for the review! 😁"
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Donna Goomas

April 15, 2025

5  out of  5
rating by Donna Goomas
"Professional, responsive and great savings. Worked for me on my situation for car and property. Would highly recommend."
We responded:
"Very much appreciated! We’re honored to serve you! 😁"
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Tracy Klein

April 15, 2025

5  out of  5
rating by Tracy Klein
"I had an amazing experience! Fast and efficient!"
We responded:
"We aim to please! Thank you for your feedback! 😊"
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Christophe Barreau

April 3, 2025

5  out of  5
rating by Christophe Barreau
"Great communication and explanations. Leslie is very nice. Just apply for home and car insurance, and the process was easy and fast. Really recommended."
We responded:
"Thank you for the 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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Fran Black

February 20, 2025

5  out of  5
rating by Fran Black
"Mr West was professional, patient and knowledgeable throughout the process. I was provided with all my necessary documents almost immediately after our conversation. I sincerely am impressed."
We responded:
"Thank you for taking the time to give us feedback! We aim to please!"
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Chris Guelde

February 12, 2025

4  out of  5
rating by Chris Guelde
"So far so good"
We responded:
"Thank you for your review! Glad to know you had a positive experience with our State Farm team. We’re here to help!"