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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Issam Alsharif

April 29, 2025

5  out of  5
rating by Issam Alsharif
"I called the office of Leslie West State Farm agent here in Rockford to get quote for cars and home insurance. Jensen helped me with the quotes he was very professional and yet very personable he answered all the questions very efficiently and help me pick out the best policies which matched my need. I was very happy with Jensen's help so I switched immediately to State farm insurance."
We responded:
"This is great to hear - Jensen is awesome! Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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Irene Sarkisian

April 24, 2025

5  out of  5
rating by Irene Sarkisian
"I have heard of many people who use State Farm for their insurance. It was time for me to change from my current carrier. Upon entering the office, experienced nothing but courtesy and information which was very well explained to me. I look forward to working with State Farm for many years ahead."
We responded:
"Welcome! We’re honored by your positive feedback and look forward to continuing to provide you with great service! "
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Rick Betancourt

April 21, 2025

5  out of  5
rating by Rick Betancourt
"I was desperately searching for a better insurance quote through various agencies, but no one reached out to me with the professionalism and kind attention that Leslie West provided. She offered me a significantly lower quote than any of my previous insurance companies, along with benefits that exceeded my expectations. She was very assertive and responsive to all my questions. VERY SATISFIED!"
We responded:
"I appreciate your review and I am delighted to know you had a great experience with our State Farm office! "
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RENEWED NOTARY

April 17, 2025

5  out of  5
rating by RENEWED NOTARY
"A year later and what appeared to be one thing, has turned out to be another. US BANK has increased my mortgage over $200 x month. My homeowners insurance when initially quoted was one rate, turned out to be higher. I intended to do business and encouraged others to do so. Sometimes you have to leave people where you find them. I would not give a five star review at this time. Google app will not allow me to change it. Leslie and her entire staff have been warm, kind, professional and have expressed right, good and truthful "humanity" to me thus far. I am a patient person who watches and listens to discern matters. Immediately, when I walked into her office, her staff's warm reception and her exceptional efficiency and effectiveness in addressing my concerns were signs to me to move forward. When people value you as a customer, you know! I give YHWH, thanks and praise for allowing me to find an article/ad about Leslie, that I had cut out and put away, three years ago. Blessings up! YHWH REIGNS! My name is Mary Rose Israel. I have found THE BEST INSURANCE AGENT in Rockford. Leslie West, and her staff, are by far, the most professional, effective and efficient insurance agents in Rockford. I have transferred my accounts to Leslie as a result of multiple actions and words that have been done and said that were not professional, crude, cruel and unwarranted. I have found Leslie to be effective, efficient, and competent. She will listen to you and assist you with whatever your insurance needs may be. If you are in Illinois, specifically in Rockford and or local areas, and are looking for insurance-go no further! Leslie West Insurance is where you go. You can thank me later! Mary Rose Israel, YHWH REIGNS!"
We responded:
"Thank you so much for the review! 😁"
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Donna Goomas

April 15, 2025

5  out of  5
rating by Donna Goomas
"Professional, responsive and great savings. Worked for me on my situation for car and property. Would highly recommend."
We responded:
"Very much appreciated! We’re honored to serve you! 😁"
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Tracy Klein

April 15, 2025

5  out of  5
rating by Tracy Klein
"I had an amazing experience! Fast and efficient!"
We responded:
"We aim to please! Thank you for your feedback! 😊"
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Christophe Barreau

April 3, 2025

5  out of  5
rating by Christophe Barreau
"Great communication and explanations. Leslie is very nice. Just apply for home and car insurance, and the process was easy and fast. Really recommended."
We responded:
"Thank you for the 5-star review! My State Farm team and I are happy to be your Good Neighbor!"
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Fran Black

February 20, 2025

5  out of  5
rating by Fran Black
"Mr West was professional, patient and knowledgeable throughout the process. I was provided with all my necessary documents almost immediately after our conversation. I sincerely am impressed."
We responded:
"Thank you for taking the time to give us feedback! We aim to please!"
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Chris Guelde

February 12, 2025

4  out of  5
rating by Chris Guelde
"So far so good"
We responded:
"Thank you for your review! Glad to know you had a positive experience with our State Farm team. We’re here to help!"
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Anonymous

February 5, 2025

5  out of  5
rating by Anonymous
"Leslie West is the best in the Area. Honest, trustworthy, genuine, great customer service, and overall fantastic crew. Happy to do business with Leslie West."
We responded:
"We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! "
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Adam Gribble

December 19, 2024

5  out of  5
rating by Adam Gribble
"Leslie was great. She helped me insure a farm which was more work than most agents wanted to tackle. She was very professional, punctual and went the extra mile. I highly recommend her services!"
We responded:
"Many thanks for taking the time to leave a review! Welcome to my Agency 😊"
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Quinnshawn Damar

December 12, 2024

5  out of  5
rating by Quinnshawn Damar
"Ms Brenda Beach is very nice and helpful all the time love her energy and personality she is right on with every question and detail I have for her. She’s the best agent ever"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Good Neighbor! "
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Pam DeLuca

December 3, 2024

5  out of  5
rating by Pam DeLuca
"They were very prompt in calling and they also got me a lower price for both auto and rental insurance. I’m very happy that I went to State Farm insurance"
We responded:
"Thanks so much for the review! We’re glad to have you! "
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Lisa Nylen

November 22, 2024

5  out of  5
rating by Lisa Nylen
"Everytime we contact Leslie or any of the State Farm employees at her office, they are so friendly and knowledgeable and go out of their way to help us. They always have the answers we need, highly recommend!"
We responded:
"Thank you, we all appreciate the recommendation! ☺️"
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Boss G

November 20, 2024

1  out of  5
rating by Boss G
"Horrible customer service Every time you call they put you to voicemail"
We responded:
"Thanks for the feedback. I sincerely apologize for the inconvenience. While voicemail isn’t our first choice, it occurs if we’re assisting other customers. I want to make sure you’re taken care of: Please feel free to leave a message, text, email me directly at leslie@lesliewest.org, or message me on the State Farm mobile app. We will get back to you before the end of the business day. "
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Nancy Braddy

November 12, 2024

5  out of  5
rating by Nancy Braddy
"Super friendly and super easy!!!"
We responded:
"Thanks so much for the 5 Star Review and Welcome 🤗 "
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Crystal Lambert

November 1, 2024

5  out of  5
rating by Crystal Lambert
"Leslie was so helpful. She very patient and thorough. She made sure I was comfortable with my policy."
We responded:
"Thank you for the review Crystal and Welcome To State Farm! "
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John Bridwell

October 16, 2024

5  out of  5
rating by John Bridwell
"It's always a great experience with Jensen at state farm. I'm a truck driver and always able to do everything over the phone."
We responded:
"Thank you for the feedback! 😊"
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Jessica L. Jones

October 4, 2024

5  out of  5
rating by Jessica L. Jones
"Leslie West of State Farm is a wonderful agent, she is personable and professional. The State Farm quote she gave us was so much lower than our current carrier that we thought it was an introductory rate, but it was not! She more than matched the coverage we had and our new auto and condo premiums are at least 50% less!"
We responded:
"I love when that happens! Thanks for the review and Welcome to my Agency! "
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Dean Cherniak

September 24, 2024

5  out of  5
rating by Dean Cherniak
"Crystal Carjabal, of State Farm out of Leslie West office in Rockford IL. has been such a great help with my Auto insurance for two cars. She was able to answer all my questions and responded quickly with all the answers. She gave me a great quote for both cars even adding my daughter to the policy without much change to the 6 month premium. She has saved me a couple hundred dollars on my auto insurance and worked on getting as many discounts possible. I highly recommend Crystal. Working with her was smooth and seamless. No high pressure sales or endless phone calls. Great work!!! 👍"
We responded:
"Thank you so much! Crystal is a valuable part of our team! 🤩"
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Nickee Misomphane

September 20, 2024

5  out of  5
rating by Nickee Misomphane
"Leslie West and her staff are the best people to work with when it comes to insurance! My adjuster, Jake Taylor, was able to quote me and get my policy started fast!"
We responded:
"Thank you - Jake is fantastic!! We promise to take excellent care of you! "
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damenlee1

August 28, 2024

5  out of  5
rating by damenlee1
"Very professional and without any issues. Painless. Thanks.👍"
We responded:
"We aim to please! Thank you! "
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Jesse Davis

August 20, 2024

5  out of  5
rating by Jesse Davis
"I called Jenson, and he saved my wife literally hundreds every 6 months on her car insurance. We bundled her with my plan and also saved money on her homeowners premium. I’ve been with State Farm since I was 16 years old. I’m a lifer!"
We responded:
"Love when that happens - Jensen is great! We appreciate your loyalty and business! "
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Gina Meeks

August 17, 2024

5  out of  5
rating by Gina Meeks
"I'm very grateful to Leslie West for her help in getting my first business insurance started. I expected it to be a daunting process, but it was fast, comprehensive, and everything I needed. I am grateful to Leslie who had the expertise in my political field to know exactly what I needed, at a price point that somehow got cheaper in the end! I couldn't have asked for a better agent to help me insure my interests, and sleep much better at night ❤️ Thank you Leslie West and team!"
We responded:
"You’re so welcome! Thank You! 💐"
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Rubén Garcia

July 20, 2024

5  out of  5
rating by Rubén Garcia
"Excellent customer service!! Crystal Carbajal did a excellent job finding me the best insurance coverage and price!!"
We responded:
"Thank you Ruben!! I’m so grateful Crystal is part of our team! "